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Decent Help Desk

The Degen chain uses $degen as its native gas token (instead of ETH), so to use the chain you’ll have to bridge to $degen tokens on Degen Chain to get started. 

Select the network and token you want to bridge. If you have $degen select Base and the $degen token

Sign the transactions. If you’re bridging $degen you’ll need to “Approve Token” first and then sign the actual bridge transaction.

Check that you received the $degen on Degen chain by checking the transaction or balance on your address on 

How do I withdraw $degen from Degen chain?

Select Degen chain in the “From” section

Enter the amount you want to withdraw to Base.  At this time $degen can only be withdrawn to Base directly.

Click “Swap” and confirm the transaction on Degen chain.

How long do withdrawals take?  How do I check the status of a withdrawal?

Degen chain is an optimistic rollup and the bridge utilizes the canonical Arbitrum Orbit bridge.  As such, withdrawals take 7 days and require two transactions: 

All pending withdrawals are viewable on the bridge page by selecting Degen chain as the “From” chain.  Once 7 days have elapsed you can click “Claim” here to receive the $degen back in your Base wallet.

If you have insufficient funds to cover both the value amount that you are trying to bridge plus the added cost of gas, your wallet may respond with an unrealistic gas estimate. Try reducing the amount you would like to bridge and submit the transaction again. 

Click the chat bubble icon in the bottom right-hand corner of the screen

If the articles do not answer your questions, please proceed to being connected to a live rep from the Decent team

How do I see the status of my transaction?

When you submit your transaction, click the “See transaction” button. This will redirect you to view your transaction. If you need to do this manually:

Decent is working on a separate frontend for transaction tracking, stay tuned.

What happened to my funds if the transaction failed?

If you know that your transaction failed, or if you haven’t received your funds on Degen Chain and think that your transaction may have failed, check your WETH balance on Base. 

Upon a failed transaction, you will automatically be refunded in WETH on Base. 

If gas spikes and you don’t have enough slippage, your transaction will fail. 

My transaction says it confirmed, but I don’t see it in my Degen balance. Where is it? 

The Degen Block Explorer is backed up due to high volume, it may take longer than normal to see your transaction settle through the 

Degen Chain L3 Support & FAQs

Welcome to the ApeChain Portal! This guide will help you utilize the portal and navigate both Bridge and Swap functionalities. If you encounter any issues, the 

ApeChain uses APE as its native gas token, so you’ll need to bridge APE tokens to ApeChain to begin using the chain. This can be done directly within the Bridge tab of the ApeChain Portal.

After bridging your APE to ApeChain, you can begin discovering, growing, and building on ApeChain.

 Choose the network and token you want to bridge. We recommend bridging APE from Ethereum Mainnet to ApeChain. You'll need ApeChain APE for gas on ApeChain Mainnet.

 If you're bridging APE to ApeChain, ensure the originating network is set to Ethereum Mainnet, and select the APE token.

 Ape Portal also supports cross-chain swaps. This allows you to bridge Ethereum Mainnet ETH directly to ApeChain APE with an additional cross-chain swap fee. You can bridge almost any EVM-compatible token to ApeChain APE.

 If needed, approve the token for the bridge transaction.

 Sign the transaction to start the bridge process.

 Once the transaction is complete, check your wallet or use 

3. What’s the difference between bridging tokens, and swapping tokens

 involves transferring tokens from one blockchain to another. For example, if you want to move your tokens from Ethereum to ApeChain, the bridge will lock your tokens on the source chain and mint equivalent tokens on the destination chain. This ensures that the total supply of tokens stays consistent across both networks. Once bridged, you can use the tokens on the destination network.

 refers to exchanging one token for another on the same blockchain network. This allows users to trade tokens based on current market rates using the Swap functionality within Ape Portal.

 allow you to swap tokens across different blockchain networks. Ape Portal’s Bridge enables users to exchange an EVM-compatible currency for another, even if the tokens are on different networks. This feature is ideal for users looking to perform swaps as part of their cross-chain activity.

 allow you to swap EVM-compatible tokens across different networks.

 Navigate to the Swap tab in the ApeChain Portal.

 Select the network where you'd like to perform the swap.

 Choose or search for the tokens you wish to swap. For example, you can swap APE for another token on ApeChain.

 Adjust the slippage tolerance if needed (the default is set to 1%).

 A slippage tolerance of 1% works well for most swaps. Be cautious with higher tolerances to avoid unfavorable trades.

 Confirm the swap and sign the transaction in your wallet.

 The swapped tokens will appear in your wallet balance once the transaction is complete.

5. How do I withdraw tokens from ApeChain?

 Go to the Bridge tab and select ApeChain as the "From" network. Make sure to set the token to APE if you're withdrawing APE.

 Choose the destination network and the amount of APE (or other tokens) you want to withdraw.

 Sign the transaction to initiate the withdrawal.

 Once the required time has passed, confirm the transaction based on the destination network's processing time.

 Some canonical bridges, such as Arbitrum, have a 7-day withdrawal waiting period for security reasons. A 

 is an official bridge managed by the network itself, ensuring token transfers maintain the same token standard and security. These bridges often have longer waiting periods to enhance security. Please pay attention to any withdrawal warnings in the Portal before signing. If you initiate a transaction with a 7-day withdrawal, it cannot be undone, and you must wait the full 7 days.

For a faster option, you can initiate a faster withdrawal (cross-chain swap), which will complete more quickly.

Withdrawals from ApeChain can vary based on the destination network and the bridge route you choose. Fast-bridge withdrawals typically take a few minutes, while canonical bridge withdrawals can take up to 7 days. You can check the status of your transactions in DecentScan by clicking the Transactions link in the Portal, or by visiting 

7. How do I claim a canonical bridge withdrawal after the 7-day waiting period?

If your withdrawal is ready to be claimed, a notification icon will appear within the Portal when the correct wallet is connected. Go to the Bridge tab, open the notification, and follow the link to claim your withdrawal on

. Alternatively, you can monitor your transaction in Decent Scan and claim your withdrawal directly from their interface.

If your gas fee seems unusually high, it could be due to network congestion or insufficient funds to cover both the transaction value and gas costs. You may want to try reducing the transaction amount or reviewing your gas settings.

We recommend only advanced users customize their gas settings. Incorrectly adjusting gas fees can lead to delays or failed transactions. For most users, it's best to leave the default gas settings or select one of the speed options provided by your web3 wallet.

9. What are the Ape Portal platform transaction fees?

 0.12% plus $0.20, with no fees for ApeChain canonical bridge routes.

 Platform transaction fees may vary by product and are subject to change based on network conditions, liquidity availability, or other external factors. While we strive to keep fees consistent, higher fees may occasionally apply in certain situations. Always review all transaction fees by clicking the dropdown before initiating any transactions.

Please also note that the Ape Portal Onramp fee is in addition to the Moonpay or Transak onramp fee, which is set by the onramp provider.

10. How do I see the status of my transaction?

There are several ways to track your transaction status:

After submitting a transaction, click the "View Transaction" button to track its status on 

 If you don’t know your transaction hash, you can find your transactions on both ApeScan and DecentScan by pasting in your wallet address.

Slippage tolerance refers to the maximum percentage difference you're willing to accept between the expected price of a token swap and the actual price at which the swap is executed. If the market price moves beyond your set tolerance during the transaction, it will not complete.

For most users, a default slippage tolerance of 1% works well. However, in highly volatile markets or low liquidity situations, you may need to adjust the tolerance to ensure your transaction goes through.

 Be cautious when increasing slippage tolerance. Setting it too high may result in less favorable trade rates, potentially leading to losses. It is generally advisable to keep slippage low unless you are familiar with the risks.

If your transaction fails, check your wallet on the originating network to confirm whether your tokens have been returned. In most cases, failed transactions automatically result in the tokens being returned to your wallet. Be sure to carefully review any warnings in the Ape Portal or your Web3 wallet before signing a transaction.

Transaction failures typically occur when gas prices spike unexpectedly or when the slippage tolerance is set too low. Ensure your gas settings are sufficient, and adjust the slippage tolerance if necessary.

Be cautious when manually adjusting slippage tolerance. A lower tolerance may prevent the transaction from completing if the price fluctuates too much, which is intentional to protect against unfavorable trades.

14. My transaction says it is confirmed, but I don’t see the tokens. Where are they?

Occasionally, there may be a delay in reflecting transactions in your balance due to network congestion. Check the 

15. What are the warning or error messages?

 You don’t have enough of the "From" token to complete a bridge or swap transaction, or you're lacking the native gas token on the "From" network. For example, bridging or swapping $APE ERC-20 on Ethereum requires both $APE and $ETH, as $ETH is used to pay for gas fees.

 This error indicates that the source and destination chains are incompatible (e.g., using a Mainnet chain for the "From" network and a Testnet chain for the "To" network). Solution: Ensure both chains are compatible (e.g., both Mainnet or both Testnet).

 This may occur due to network issues, or the Decent.xyz API might be temporarily unavailable. Try again with a different combination of tokens or networks.

16. What wallets are supported, and how do I get a Web3 wallet?

ApeChain Portal supports EVM-compatible wallets. 

Here are some popular options for the best experience:

17. What do I do if I run into issues with the Portal onramp?

If you have already submitted a transaction:

 Please reach out directly to the provider you transacted through (Moonpay, Stripe, Transak) for any transaction-related issues.



If you encounter functional issues and cannot complete the transaction flow:

 If you are unable to proceed with the onramp process or face any functional issues, please contact Halliday at support@halliday.xyz.

Still have questions? How do I get support?

Click the chat icon in the bottom right-hand corner.

Follow the prompts to access support articles or connect with a live representative.

By using the Ape Portal, you agree to our 

Customer Integration Help Pages

Degen Chain L3 Support & FAQs

ApeChain Support & FAQs