Decent

Decent Help Desk

In the rare case of a failed transaction, there are two occurrences:

1. Failed Transaction on the Destination Chain:

 In cases where the transaction fails on the destination chain, Decent ensures that you're refunded the bridged amount to your wallet on that chain. Please check your token balance on the destination chain to confirm the refund.

2. Failed Transaction on the Source Chain:

 If a transaction fails on the source chain, this is outside of Decent's control. This often occurs due to insufficient gas for the transaction. In such cases, refresh the page and attempt the transaction again, ensuring you have enough gas. 

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Think your transaction failed when using The Box or another one of Decent's products? Check out the solutions here.

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